Camp Katur Site Rules

Our site rules should be read in conjunction with our Terms and Conditions which is available to download here.

Arrival Information
Check in is from 3pm, check out is 10:30am on the day of departure. You are more than welcome to arrive earlier and enjoy walks around site or partake in Camp Hill activities but you will not be allowed access into accommodation until 3pm. Pre-booking activities is advised via Camphill.

Late arrivals after Reception closes must report to the Wardens lodge shown on the map above where you will be met by one of our wonderful wardens to complete relevant paperwork.

PLEASE NOTE a pre-authorised credit or debit card deposit of £250.00 per accommodation upon arrival. The Pre-Authorised amount will be made available to the customer no later than 10 days after your stay. Please bring with you a Credit or Debit card as you will be asked for this during check in. Failure to do so could lead to your booking being cancelled

Pre-Authorisation: A Pre-authorisation does not take the funds out of the account but will place the given amount on hold. If you have booked more than one abode on behalf of another party you will remain responsible for all accommodation and respective bookings unless we are told otherwise. In the event of another person(s) being responsible they will need to produce a valid credit or debit card on check in.

The main Estate gates open at 7am and close at 7pm. Access outside these hours requires an access code, which is issued on request.

Respect and Enjoyment
Please enjoy the beautiful countryside of The Camp Hill Estate and respect the landscape, trees & animals by not littering, causing damage or causing any distress to any wildlife on the site.

Cars and Parking
Driving on the site should be slow - 15mph max. Vehicle movement will be restricted around the site once checked in. Anyone driving dangerously on the site and not abiding by the speed limit will be asked to leave the site.

Only one car per accommodation is permitted to park within the Glamping Village car park for which a parking pass will be given and must be displayed in your car wind screen, all additional vehicles must park back up at the main entrance car park once all luggage is unloaded.

Noise
Whilst it is great to have songs and music around the campsite, please refrain from excessive noise such as amplified music between the hours of 10pm and 9am.

Disabled Access
Only one or two of our units are suitable for wheelchairs which we are happy to advise you on before booking. There is one disability toilet within the Glamping Village. Unfortuantely none of the showers are suitable for wheelchairs

Cars cannot be parked directly outside of all accommodation so if you require any assistance to load and unload your luggage please let a member of our team know and we will be more than happy to assist

Access by wheelchair or electric mobility is possible on most of the site. Please Note: Camp Kátur is located on grass fields & woodland area and whilst the glamping fields are inspected on a regular basis, uneven surfaces do occur and care should be taken at all times.

Distressed dogs will be removed by the RSPCA/Police from cars and no liability will be accepted for any damage caused. For reasons of hygiene and health, please do not allow dogs to foul areas around trade stands or other public places.

Campfires
Campfires are allowed in designated areas which are clearly marked using the provided fire baskets. Please refrain from burning paper, plastics or wood that is not supplied by Camp Katur. Foraging for burning wood within the surrounding areas is prohibited.

Sky Lanterns are NOT allowed on site as they are a major fire risk and endanger local livestock.

Security
Wardens patrol the site, please report any security concerns to the site Wardens or a member of staff.

Camping and Caravanning
Our site is predominately Glamping only however during annual events and festivals we do accept Camping, Caravans and Campervans to pitch up and join the fun of our annual events. For more information on annual events please visit our Events Page

Showers and Toilets
Hot showers and toilets are available on the site, hot water is generated through gas heaters, however WE CANNOT ALWAYS GUARANTEE HOT SHOWERS especially on days that are windy as the wind can cause the gas flames to blow out. Alternatively, if you are unable to get hot water you are welcome to use the shower facilities near the main reception open 9am-5pm.

Water
There are fresh drinking water points on the site.

Electricity
OFF GRID means there is NO ELECTRICITY available in the Glamping Village, solar powered lighting is provided around the toilet/shower blocks. In the accommodation there is ambient lighting in the form of tea light lanterns for the evenings

Please note the grounds have no external lighting which is great for seeing the stars at night, but not so great for finding your way around in the dark! Head- torches, torches or battery powered lanterns are strongly recommended. Bringing a torch/lantern is advised!

Waste Disposal
Please use the bins provided. The site is a public area that has grazing cattle and litter/waste poses a hazard to livestock and wildlife.

Drugs
Illegal substances are not permitted within the site. If you are found in possession of illegal substances you will be asked to leave the site and the Police may become involved.

Please note that the site management has the right to refuse entry to the site on the grounds of unruly behaviour or apparent severe intoxication.

Children
Do not leave children (aged under 16) unattended on the site. We reserve the right to ask those who do not comply with these requirements to leave the site.

Medical Services
There will be first aid trained staff on site during the daytime, they will be within the Camp Hill offices, however we do not keep prescription medication so you should bring your own if it is required.

Groups
We no longer accept HEN or STAG groups. At managements discretion we do sometimes allow single sex parties and celebratory Group bookings please email us to enquire first. We ask that you please respect fellow guests and adhere to our sites noise policies. We do not want to spoil anyone’s fun (we love nothing more than fun!) but have to remember that many people come to relax and unwind and many families have young Children that need to sleep.

Cots and High Chairs
Cots and Highchairs are available free of charge upon request. Please note we only have minimum supply

Pets
Dogs are welcome (MAX 2 per abode) but must be kept under control and MUST be on a lead at all times. They must not worry livestock or other guests or go into woodlands on their own. In the case of hygiene we ask for you not to allow animals of any sort onto the bedding, blankets, pillows etc within the accommodation. Should we discover substantial dog hairs on any bedding/blankets/pillows after your stay Deposits may be held. We have to be strict on this matter and ask that you respect the time and cost it can take to clean away dog hairs, allergy reactions people sometimes have to animal hairs and overall cleanliness standards we like to maintain for all our guests.